ANI DIFRANCO ON CUSTOMER SERVICE

Well, I’m not sure if it was her (Ani Difranco) take on customer service but the lyrics from her song Little Plastic Castle (below) in my opinion sum up the experiences I’m having far too often when being served by people in Customer Service Interactions:

Ani Difranco
Lyrics from her song Little Plastic Castle

…but be careful getting coffee
i think these people wanna shoot us
or maybe there’s some kinda local competition here
to see who can be the rudest

Need I say more?

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One comment

  1. Blog Service · August 13, 2010

    Your voice is the most multifaceted customer service tool in your toolkit. Blog Service

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