Well, I’m not sure if it was her (Ani Difranco) take on customer service but the lyrics from her song Little Plastic Castle (below) in my opinion sum up the experiences I’m having far too often when being served by people in Customer Service Interactions:
Lyrics from her song Little Plastic Castle
…but be careful getting coffee
i think these people wanna shoot us
or maybe there’s some kinda local competition here
to see who can be the rudest
Need I say more?