The following is an excerpt from our new Conversations With Book as taking from a conversation with an Award Winning Customer Service Provider in replying to a question about the organization’s 3 top success factors”

“The top 3 factors to success I feel in our case or most retail business would be offering a top notch product. Having the best possible staff around you that care about and enjoy their job. And of course offering the best possible service. You can and never should sit idle with that service. You need to always strive to improve and change to meet the market and customer’s expectations.”

Need I say more this time? Perhaps not…

New Book available at


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