Below is an excerpt from the upcoming edition of Island Business News. It’s a piece from an interview we did with World Class Customer Service Guru John Dijulius. Have truer words ever been spoken about Customer Service and the importance of delivering World Class Customer Service? Hmmmm.
IBN: Why is it so important to build an organization that delivers world class service?
JD: Well, for starters, if you’re not the best, you’d better be the cheapest, and second, any brilliance you have is a commodity without good customer service!
Be sure to pick-up the current edition of Island Business News (out in the next two weeks) to read the entire interview with Dijlulius – it is a must for those who want to serve with passion.