I was speaking to a group of University Employees this week on Customer Service and I shared the following quote from a 2010 issue of Island Business News, and applicable interview with comedian Jimmy Flynn:

“If you walk around with a smile on your face, others smile. If you walk around with a frown, other’s frown. Why wouldn’t you want to leave a person with a smile on their face?”
Comedian Jimmy Flynn

As someone who has seen two Jimmy Flynn performances (20 years apart from each other), I have to say that Jimmy truly lives this quote, by walking out on the stage with a smile on his face night after night (well, I should say that if two shows have the same vibe with a 20 year gap and everyone who you talk to expresses the same experience attending shows in-between, I’m really saying that we can probably conclude that he does create the same experience during each show)

The result?

Jimmy is placing smiles on the faces of the members of his audience (his customers) night after night…and mostly leaving them with a smile on their faces.

The question is, how much would it impact your business if every single one of your customers walked away with a smile on their face and a positive energy based on their experience with your product or service?

Well, it all starts with a smile….and perhaps even more important, it takes more muscles to frown than smile….so even if you’re lazy or not happy by nature, it takes more work to smile….why not do less work, improve your business, your customer’s experiences, and everyone’s lives all at the same time 🙂

Until then,


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