I was sitting with a business owner yesterday, conducting an interview, and I asked him his approach to Customer Service.

His response was that he didn’t make any promises anywhere (i.e. ads, brochures, phone, etc.) in relation to Customer Service because his experience has been that the majority of the company’s that he has dealt with who promise exceptional customer service are usually the first to drop the ball.

If you recall in a previous post, I mentioned the importance of not making a promise in your communications with customers that you can’t keep?

Perhaps this client has the right idea? Better to not make a promise than to make one you can’t keep.


Until next time,


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s