I recently updated my facebook status mentioning Richard Pryor, Lennie Bruce, Chris Rock and Feargall Quinn’s great customer service book Crowning The Customer.
Someone dropped by and asked me what they have to do with customer service (other than Quinn’s book that is) and so I thought I’d post a quick blog to say simply this:
They all create (or did create) memorable, high value experiences for their customers that those customers were happy to pay a premium for, and experiences that yeild(ed) the great returns.
Wow, as we discussed before, turns out even world class entertainers are creating customer experiences on a regular basis.
Perhaps we CAN learn more than a little bit about customer service from the greats in all industries.
Until then, onward and upward.