This past Sunday I was responsible for booking a benefit show and I had the honor of watching John Dunsworth (aka. Mr. Jim Lahey from Trailer Park Boys) create an experience with his storytelling act.
Never underestimate the power of World Class Performers to create a Customer Experience and also your ability as a Future (or Current) World Class Server to learn from their approach to Creating A Customer Experience. I’ll drop by soon and talk more about how I feel John Dunsworth did this during the show I’m referring to.
In the meantime, here’s a picture from the show: