The Following is an excerpt from our 2010 interview with Customer Service Guru John Dijulius of the Award Winning John Robert’s Salon.
Noted John, “From the first day, we knew we wanted to be completely focused on our customers, and that it was the best way for us to launch and grow the business, and that was partially driven by my desire to understand how an organization like Disney could engage a staff of close to 50,000 people on a daily basis. Once I got my feet wet in the business of serving with excellence, I started to understand that the companies that get it right more times than not, these organizations are typically the ones who are already good at it, and they are obsessed with serving the customer effectively. The funny thing is, the ones who need it most, those are usually the ones who won’t invest in it, and feel it’s a waste of money. It’s kind of ironic, isn’t it?”
Isn’t it funny how the organizations who are already doing a good job at serving with passion continue to invest and those who may be struggling don’t see the value?
So what’s the secret I’m referring to? Invest (personally or professionally) in creating a world class level of Customer Service.
Food for thought, isn’t it? If you want to be and operate at a world class level, you need to emulate what the world class providers do.