…You can serve your customers much better.
One of my clients just posted the following on Facebook:
“Omg ! I kid you not while standing at the gas pump pumping my gas I was approached by a group led by a child who handed me money $50. To help pay for my gas. Random act of kindness they told me. I am flabbergasted! What amazing people! What an amazing experience. Just wow!!”
The question I have is…in what ways can we create Random Acts of Customer Service Kindness? Feel free to share.
Yours in Success,
Have you read Mark Sanborn’s Fred Factor book yet? How about the new FRED 2.0?
If you want to know more about how to be extraordinary in your work, I highly recommend Mark’s books.
In the interim, don’t forget to check out Mark’s interview on our Conversations With PASSION Radio Show this Tuesday, May 14th (2013) at http://www.blogtalkradio.com/conversationswithpassion or http://www.conversationswithpassion.com
Until then, here’s to your greater success,
I know it has been far too long since I have blogged on here and I`m hoping to remedy that going forward.
In the interim, here is a story for you – I often talk about how small actions can go very far in the world of customer service and often ones with no cost have more impact than ones a company could simply throw money at.
The example here is an organic food store I`ve been to multiple times. I mentioned to the owner in passing that I wish he had Spinach, and the first time (a few days ago in fact) he had Spinach in the store when I arrived, he rushed over and grabbed it and said, “here you go friend“
I should mention that we spoke about the fact that I wish he were carrying Spinach once, over 12 months before this store visit. Do you think I was impressed? You bet. Will I be back again and again? You Bet.
Cost to him? Absolutely nothing. In fact, on top of impressing me, he has also increased his sales to me and my potential for word of mouth for his business. Simply by demonstrating that he was listening when I said I wish he had Spinach.
The question becomes – in what way are you giving your customers their Spinach?
Love this quote from our interview with Social Media / Customer Service proponent, Dave Carroll (of United Break’s Guitars fame):
“…customer service should be all the way through a company, and not just handled by the customer service department.” Dave Carroll
We recently interviewed Jack Mitchell, Author of the Hug Your Customers book, for the latest episode of our Conversations With PASSION Radio Show, and Jack shared some great ways his (Upper scale men’s clothing) organization has hugged their customers over the years.
You can hear our interview with Jack (from our Conversations With PASSION Radio Show) at http://www.blogtalkradio.com/conversationswithpassion
Now I ask, can you share some ways you have hugged (figuratively) your customers in recent years?
Yours in Success,