RANDOM ACTS OF CUSTOMER SERVICE KINDNESS

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One of my clients just posted the following on Facebook:

“Omg ! I kid you not while standing at the gas pump pumping my gas I was approached by a group led by a child who handed me money $50. To help pay for my gas. Random act of kindness they told me. I am flabbergasted! What amazing people! What an amazing experience. Just wow!!”

The question I have is…in what ways can we create Random Acts of Customer Service Kindness? Feel free to share.

Yours in Success,
CPOIRIER
http://www.conversationswithpassion.com

THE FRED FACTOR

Mark Sanborn Pic

Have you read Mark Sanborn’s Fred Factor book yet? How about the new FRED 2.0?

If you want to know more about how to be extraordinary in your work, I highly recommend Mark’s books.

In the interim, don’t forget to check out Mark’s interview on our Conversations With PASSION Radio Show this Tuesday, May 14th (2013) at http://www.blogtalkradio.com/conversationswithpassion or http://www.conversationswithpassion.com

Until then, here’s to your greater success,
CPOIRIER
http://www.coreypoirier.com

EXCEPTIONAL SERVICE DOESN`T HAVE TO COST MONEY

EXCEPTIONAL SERVICE DOESN`T HAVE TO COST MONEY

I know it has been far too long since I have blogged on here and I`m hoping to remedy that going forward.

In the interim, here is a story for you – I often talk about how small actions can go very far in the world of customer service and often ones with no cost have more impact than ones a company could simply throw money at.

The example here is an organic food store I`ve been to multiple times. I mentioned to the owner in passing that I wish he had Spinach, and the first time (a few days ago in fact) he had Spinach in the store when I arrived, he rushed over and grabbed it and said, “here you go friend“

I should mention that we spoke about the fact that I wish he were carrying Spinach once, over 12 months before this store visit. Do you think I was impressed? You bet. Will I be back again and again? You Bet.

Cost to him? Absolutely nothing. In fact, on top of impressing me, he has also increased his sales to me and my potential for word of mouth for his business. Simply by demonstrating that he was listening when I said I wish he had Spinach.

The question becomes – in what way are you giving your customers their Spinach?

Until next time, here`s to your greater success,
CPOIRIER
http://www.coreypoirier.com
http://www.conversationswithpassion.com