Note: This is a repost of our very first Gimmie My Ketchup Blog…just a blast from the past…

…I do a lot of traveling as a result of my Speaking Career and the Newspaper we publish on a monthly basis.

I go through a BIG coffee shop enterprise on a regular basis and 9 times out of 10 the employee at the drive-through keeps my change without asking if I want it back.

Ironically, I don’t want the change back but I also don’t want anyone assuming that they can keep it.

I sometimes wonder when this will be addressed – I’ve spoken up and asked individual managers who said “wow, that should not happen” but on each successive trip through the exact same establishment it continues to….and I haven’t had time to bring it to the attention of the executive team (i.e. CEO) within the organization….sometime soon I’m sure.

hmmm…Should I still care? Should I bring my business somewhere else? So many options to consider….don’t even get me started about the fact that I have to ask for ketchup at some restaurants, if I want some (sad….so sad)

In the meantime – Onward and Upward…




I watched the episode of The Simpsons called Homer The Whopper recently (which was co-written by Seth Rogen) and at the outset of the episode Bart and Milhouse walk into Comic Book Guy’s store.

As they open the door, Comic Book Guy say’s “Ugh, customers how I hate them.” – I actually couldn’t recall the exact wording at first and you wouldn’t believe how long it took me to find the quote online.

Even though they don’t always say it, I think we can all agree that more and more people treat their customers like a burden rather than a privilege? I think we can also agree (at least most of us) that a change is more than due?

Now, imagine if we all treated our customers like invited guests – how big of an impact would that make?

Ready to start?

Onward and Upward,