One of my favorite quotes is the Gandhi quote “Be the change you want to see in the world”

We often don’t realize (as service providers) that we can be that change.

How? It can simply be serving with passion (or even a smile) more often, finding more ways to truly make it about your customer, offering a recommendation even when it doesn’t benefit you, sincerely listening to a customer’s feedback, or any number of ways.

By taking any of these steps (no matter how small they seem), you are making a difference and could be the change you’d like to see in the world, it’s as simple as that – because every single action you take during your customer’s experience impacts the experience they have; for better or worse.

So, consider ways you can make a difference (no matter how small), and once again, you can be the change you’d like to see in this world.

So start small, remain consistent, and big things will happen.

Until then, here’s to your greater success,
Corey Poirier