Posts tagged ‘John Dijulius’

THE FRED FACTOR

Mark Sanborn Pic

Have you read Mark Sanborn’s Fred Factor book yet? How about the new FRED 2.0?

If you want to know more about how to be extraordinary in your work, I highly recommend Mark’s books.

In the interim, don’t forget to check out Mark’s interview on our Conversations With PASSION Radio Show this Tuesday, May 14th (2013) at http://www.blogtalkradio.com/conversationswithpassion or http://www.conversationswithpassion.com

Until then, here’s to your greater success,
CPOIRIER
http://www.coreypoirier.com

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EXCEPTIONAL SERVICE DOESN`T HAVE TO COST MONEY

EXCEPTIONAL SERVICE DOESN`T HAVE TO COST MONEY

I know it has been far too long since I have blogged on here and I`m hoping to remedy that going forward.

In the interim, here is a story for you – I often talk about how small actions can go very far in the world of customer service and often ones with no cost have more impact than ones a company could simply throw money at.

The example here is an organic food store I`ve been to multiple times. I mentioned to the owner in passing that I wish he had Spinach, and the first time (a few days ago in fact) he had Spinach in the store when I arrived, he rushed over and grabbed it and said, “here you go friend“

I should mention that we spoke about the fact that I wish he were carrying Spinach once, over 12 months before this store visit. Do you think I was impressed? You bet. Will I be back again and again? You Bet.

Cost to him? Absolutely nothing. In fact, on top of impressing me, he has also increased his sales to me and my potential for word of mouth for his business. Simply by demonstrating that he was listening when I said I wish he had Spinach.

The question becomes – in what way are you giving your customers their Spinach?

Until next time, here`s to your greater success,
CPOIRIER
http://www.coreypoirier.com
http://www.conversationswithpassion.com

MR. GEOGRAPHY IS STILL CREATING CUSTOMER EXPERIENCES DAILY

I read this article on my last flight, and just had to post.

I mean if Mr. Geography (see the link below and allow a few seconds for it to open / load) can create an experience for his customers in an Ontario taxi /cab daily, just think of the many ways you can create a memorable experience for your customers…

http://guides.seetorontonow.com/i/56617/93

GETTING STANDING OVATIONS FROM EVERY CUSTOMER

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When was the last time you gave a standing ovation for a performance? What things did the performer do to get that standing ovation?

How could you apply this to your business so that you could get standing ovations (literal / figurative) from your customers?

Homework? Make a list of the 3 things that performer did to get the standing ovations from their customers (the audience) and then strategize around how you could incorporate these into your customer experiences?

Until then, yours in Success, Corey Poirier

To learn more or to book Corey please visit www.coreypoirier.com or email bookings@coreypoirier.com

UNCOVER BOSS – CUSTOMER SERVICE FOE OR FRIEND?

I just received an email this morning (Happy 2012 everyone, by the way) from someone who read my post on shopping from yourself. He said, “Do you think the show Uncover Boss has been a good example of that? Do you like the idea of Uncover Boss or think it’s just another way to capitalize on the Realty TV craze?”

YES AND YES.

Actually, I do like the idea of having a boss at a major company disguise themselves so as to work within their organization to see what it looks like from the inside out. AND, it (the show) being popular means that the average viewer gets a better understanding of what a business looks like behind the scenes and perhaps gains an appreciation for how things look (not always so rosey) behind the camera and maybe gains a bit of empathy for the business owners doing things for the right reasons.

I also think it’s great because it might give more CEO’s and Business Owners the idea that they should have a great understanding of how their business is operating from both the inside out and the outside in, and whether their customers are being served properly.

Oh, and for what it’s worth, I also think it’s another way to capitalize on the Realty TV craze, much like The Apprentice (and Richard Branson’s short lived Rebel Billionaire) was / is.

What I wonder though is how come nobody wonders why there is so much focus on this new employee, and how do they (the producers / cameramen / women) get so many great camera angles without everyone else wondering why this new employee, who sometimes holds a striking resemblance to somewho who looks very familiar for some strange reason, is getting so much camera attention…

“Ah, but the person I’m thinking of doesn’t wear a hat or have a partial beard so it must be all in my mind,” They must say to themselves.

Well, must be the same situation as Clark Kent / Superman.

I mean those Lenscrafter frames were more than enough disguise to fool Lois Lane, so how would hundreds or thousands of employees ever figure out that the boss could be posing as a New Employee?

I guess the big challenge is in keeping them (employees) from watching or realizing that such a show exists in the first place – for then, they may have a sneaking suspicion that it could be going on in their very company…

But I digress, I’d say Uncover Boss is an customer service friend, even if it just means that I don’t accidently find myself watching Big Brother or Jersey Shore…

Until next time,
cpoirier
www.coreypoirier.com

A GOOD MOVE OR BAD MOVE BY SEARS?

By now you may have heard that Sears has closed some US stores but in Canada say’s they will improve Customer Service in the stores rather than close or sell any stores.

Below you can read a column citing Sears Canada as an organization to emulate or study when it comes to serving customers effectively.

http://sbinfocanada.about.com/cs/marketing/a/custservretail.htm

Below this sentence you can read a release about this development at Sears.

http://www.therecord.com/news/business/article/646209–sears-canada-aims-to-improve-shopping-for-consumers-no-store-closures-planned

My question is whether YOU feel stating that “we plan to make the shopping experience better” is a good statement or bad statement for Sears to make? i.e. does it say that the experience wasn’t good before to customers who have been supporting them until now OR does it say we’re always looking for ways to improve the experience for our customers?

I’m not judging one way or another – would just love to hear what others thing / feel about this move?

Until then, here’s to GETTING STANDING OVATIONS FROM EVERY CUSTOMER,
Corey Poirier
http://www.coreypoirier.com

Oldie But Goodie Customer Service Video

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