Posts tagged ‘World Class Customer Service’

WOW, some of the best service experiences ever???

Customer Service

http://mentalfloss.com/article/30198/11-best-customer-service-stories-ever

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YODA ON CUSTOMER SERVICE?

YODA ON CUSTOMER SERVICE?

WHEN YOU KNOW WHAT’S IMPORTANT TO YOU…

…You can serve your customers much better.

RANDOM ACTS OF CUSTOMER SERVICE KINDNESS

rak8

One of my clients just posted the following on Facebook:

“Omg ! I kid you not while standing at the gas pump pumping my gas I was approached by a group led by a child who handed me money $50. To help pay for my gas. Random act of kindness they told me. I am flabbergasted! What amazing people! What an amazing experience. Just wow!!”

The question I have is…in what ways can we create Random Acts of Customer Service Kindness? Feel free to share.

Yours in Success,
CPOIRIER
http://www.conversationswithpassion.com

THE FRED FACTOR

Mark Sanborn Pic

Have you read Mark Sanborn’s Fred Factor book yet? How about the new FRED 2.0?

If you want to know more about how to be extraordinary in your work, I highly recommend Mark’s books.

In the interim, don’t forget to check out Mark’s interview on our Conversations With PASSION Radio Show this Tuesday, May 14th (2013) at http://www.blogtalkradio.com/conversationswithpassion or http://www.conversationswithpassion.com

Until then, here’s to your greater success,
CPOIRIER
http://www.coreypoirier.com

THEY MAY HAVE BROKEN HIS GUITAR BUT…

Love this quote from our interview with Social Media / Customer Service proponent, Dave Carroll (of United Break’s Guitars fame):

“…customer service should be all the way through a company, and not just handled by the customer service department.” Dave Carroll

Thoughts?

ARE YOU HUGGING YOUR CUSTOMERS?

JackMitchell

We recently interviewed Jack Mitchell, Author of the Hug Your Customers book, for the latest episode of our Conversations With PASSION Radio Show, and Jack shared some great ways his (Upper scale men’s clothing) organization has hugged their customers over the years.

You can hear our interview with Jack (from our Conversations With PASSION Radio Show) at http://www.blogtalkradio.com/conversationswithpassion

Now I ask, can you share some ways you have hugged (figuratively) your customers in recent years?

Yours in Success,
Corey Poirier
http://www.coreypoirier.com

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